You may return your product for a refund within 14 calendar days of purchase.
To initiate a return, please email miriam@pilgrimhydration.ie with your order number and items you want to return and the reason for your return.
You will then receive a return label and be asked to drop the parcel to your nearest post office for return.
We pledge to treat your return with the same urgency and priority that we offer when you purchase a product.
Please see below for further details..
Product must be unused, unopened, and in it's original packaging.
You must provide proof of purchase, such as an order confirmation or receipt. Product must be within its sell by date.
Once we have received the returned product and verified that it meets the eligibility criteria, we will issue a refund to the original payment method within 14 days.
The refund will be for the purchase price of the returned product, excluding any shipping charges unless the return is due to our error.
The following items are not eligible for return or refund: Products that have been opened or used. Products that expiration date that has passed or are past 14 days of purchase.
Vouchers, credits or voucher codes can not be exhanged for money.
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